Refund Policy

Digital delivery

ManagEasily provides access to online software. Your paid plan is activated after your payment is verified and the account meets the plan's limits. If confirmation is delayed, we automatically recheck pending payments. If you were charged but your plan has not activated, contact us with your payment date and receipt reference so we can investigate. A payment marked as needing review does not change your current plan; contact support to arrange a refund or adjustment.

No physical goods are shipped, so shipping, physical returns and product exchanges do not apply. Refunds for software access follow the conditions below.

1. Your first payment

If you're not happy with Family Plus or Family Pro, ask within 7 days of your first payment for that plan and we'll refund it in full, monthly or yearly. This is once per login.

2. Renewals

Renewing the same plan before its paid period ends adds a month or year after that end. If you renew after the paid period ends, the new paid period starts when payment is confirmed. These renewals aren't refunded, as nothing is charged unless you choose to pay. A yearly renewal is the exception: ask within 7 days of it and, if you haven't added anything since you paid, we'll refund it in full. The same applies to a plan that renews automatically, where we offer one: cancel any time before it renews.

3. Ending or cancelling

A plan paid in Pakistani Rupees needs no cancelling: if you don't pay again, it keeps working until the end of the month or year you've paid for. We email you 3 days before. A plan that renews automatically stops renewing once you cancel it. After the paid period ends, you have a grace period of 1 day to renew. If you do not renew within that time, your families turn read-only: nothing is deleted, and choosing a plan again opens them.

4. Mistakes

If you were charged twice, charged after cancelling, or charged the wrong amount, tell us and we'll refund the difference, whenever it happened.

5. Changing plans

Paying for another plan starts it at once. The unused monetary value of your paid access is transferred once at the new plan's price, including fractional days: moving up to Family Pro gives fewer extra days, moving down to Family Plus more. Value already used or refunded is not carried over. The current unused credit balance moves with you; previous transfers never create a second copy. Unused paid value is carried over; the difference is not refunded as money. A downgrade requires your families, member seats and current-month records and combined items usage to fit the smaller plan. If eligibility changes while checkout is open, a received payment does not activate the plan; your current plan is kept and support will arrange a refund or adjustment.

6. How to ask

Message us in the chat in the app or email [email protected] from your login's email, with the date of the payment. A refund removes the unused access funded by the refunded amount, including credit transferred to another plan. Access funded by other valid payments and valid manual grants is kept. Refund-adjusted paid access has no extra grace period. If no valid access remains, your families become read-only immediately, with no extra grace period; nothing is deleted. Refunds go back the way you paid, usually within 5 to 10 working days, depending on your bank. Bank or currency conversion fees charged by your own bank can't be refunded by us.

7. Contact us

Questions about payments or refunds: [email protected]. See also our Terms of Service.

If you need to raise a service or payment complaint, see our complaints process. Business and support details are on the same page.